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Truett Cathy The Power of Making it Personal

Untimely success in business and in life is not dependent upon superior knowledge of the details of what we have been assigned to do. Success is entirely dependent upon how we treat and deal with people.

Truett Cathy, who transformed a small Atlanta area restaurant into the nation’s largest quick-service chicken restaurant chain understood the importance of the power of making it personal.   A devout Christian, Cathy brought his faith to his business endeavors, building an enterprise based on the golden rule, ”Do unto others as you would have them do unto you.”

“The Closed-on-Sunday” policy is the clearest example of how Cathy incorporated biblical principles into the workplace. Rare within the food service industry, “The Closed-on-Sunday” requires all Chick-fil-A restaurants—without exception to be closed on Sunday.

This policy allows employees a day for family, worship, fellowship or rest and also underscores Cathy’s desire to put principles and people ahead of profits. Yet, being closed on Sunday has not hurt profits as Chick-fil-A has the highest same-store sales in the quick-service chicken restaurant channel.

Truett Cathy, Chick-fil-A, founder and chairman emeritus, died on September 8, 2014 at the age of 93. In announcing his death the family reiterated that the “The Closed-on-Sunday” policy will remain in place.

Cathy was often quoted as saying: “I’d like to be remembered as one who kept my priorities in the right order. We live in a changing world, but we need to be reminded that the important things have not changed. I have always encouraged my restaurant operators and team members to give back to the local community. We should be about more than just selling chicken; we should be a part of our customers’ lives and the communities in which we serve.”

Truett Cathy understood the power of making it personal, if we are to be successful we must understand that power as well.


©Copyright 2014 Marben Bland │

Marben Bland is a professional speaker, writer and business strategist. Specializing in assisting business with the acquisition of human and financial capital along with the strategies required to succeed in the marketplace. Find more post at www.marbenbland.com